1. Services

We agree to provide virtual assistant services ("Services") as described in the agreed scope of work, proposal, or service contract between InnovaVantage and the Client. The Client agrees to compensate InnovaVantage for the Services rendered in accordance with the rates and payment terms outlined in this Agreement.

2. Fees and Payment

2.1 Service Fees:

The fees for our Services are based on the package, hourly rate, or flat rate specified in the service contract or proposal. Any additional services or changes in scope may result in additional charges, which will be communicated and agreed upon by both parties.

2.2 Payment Terms:

• Billing Cycle: Invoices are issued [weekly/bi-weekly/monthly] depending on the service agreement.
• Due Date: Payments are due within [X] days of the invoice date.
• Late Fees: If payment is not received by the due date, a late fee of [X%] may be applied to the outstanding balance.
• Currency: All fees are payable in [USD/insert preferred currency].

2.3 Payment Methods:

We accept the following payment methods:

• Credit/Debit Card
• Bank Transfer
• PayPal (if applicable)
• Other payment gateways specified in the invoice

3. Refunds and Disputes

3.1 Refund Policy:

Due to the nature of the services provided, all sales are final. We do not offer refunds for services rendered unless otherwise agreed upon in writing. If there are concerns with the quality or delivery of services, please contact us, and we will work with you to resolve the issue.

3.2 Disputes:

If you believe there is an error on your invoice, you must notify us within [X] days of the invoice date. We will review the dispute and respond within [X] business days. You agree to pay any undisputed portion of the invoice by the due date.

4. Cancellation Policy

4.1 Notice of Cancellation:

You may cancel services at any time by providing [X days/weeks] written notice to InnovaVantage. You will be responsible for payment for all services rendered up to the cancellation date.

4.2 Early Termination:

If the contract specifies a minimum commitment or term, and you choose to terminate the agreement early, you will be liable for [X% of remaining fees, an early termination fee, or specify terms based on your agreement].

5. Changes in Service Fees

We reserve the right to modify our service fees and billing terms at any time, provided that any changes will not affect services that have already been invoiced or contracted. Any change to fees or billing terms will be communicated to the Client in writing at least [30] days before taking effect.

6. Service Suspension

If payment is not received within [X] days of the due date, we reserve the right to suspend or terminate services until the outstanding balance is paid in full. Continued non-payment may result in the cancellation of the agreement.

7. Confidentiality

All information exchanged during the provision of services will be kept confidential and used only for the purposes of performing the agreed-upon services. Both parties agree to maintain the confidentiality of any sensitive business or personal information.

8. Governing Law

This Agreement is governed by and construed in accordance with the laws of [State/Country]. Any disputes arising under this Agreement will be subject to the jurisdiction of the courts of [State/Country].

9. Agreement Modification

This Agreement constitutes the entire agreement between [Your Agency Name] and the Client. Any modifications to this Agreement must be in writing and signed by both parties to be effective.

10. Contact Information

If you have any questions or concerns regarding this Billing Terms and Agreement, please contact us at:

InnovaVantage
36 Pitimini St. Barangay Olympia, Quezon City, Philippines 1105
info@innovavantage.com